Frequently asked questions

Find clear answers about ordering, activation, payment and our 100% activation guarantee.

What do I receive after ordering?

You'll receive a genuine license key, an official download link and step-by-step activation instructions by email.

How quickly will I receive my license?

The email with your license and instructions arrives within 5 minutes of your order.

Will I receive an invoice?

Yes, every order includes an invoice with VAT.

How do I activate my software?

Follow the step-by-step activation instructions included with every order by email.

What if the license doesn't activate?

Then our 100% activation guarantee applies. Contact us by email and we'll help you get it working.

Can I get help with activation?

Yes, activation support is available by email.

Can I pay securely online?

Yes, you check out with secure online payment.

Is VAT shown on my invoice?

Yes, every order includes an invoice with VAT.

Is the license a subscription?

No, our licenses are a one-time purchase with no recurring costs.

What does the 100% activation guarantee mean?

If your license doesn't activate when you follow the instructions, contact us by email. We'll help you get it activated.

Are the licenses genuine?

Yes, Licentro delivers genuine Microsoft licenses.

How do I contact you about the guarantee?

Email us with your question and, if you've already ordered, your order number.

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