Terms of service

Licentro
Version 1.0 – 6 August 2026

Article 1 – Definitions

Licentro: the trader identified in Article 2.
Consumer: a natural person acting for purposes outside that person’s trade, business, craft or profession.
Business Customer: a natural or legal person acting in the course of a trade, business, craft or profession.
Customer: the Consumer or Business Customer accepting an offer from Licentro.
Digital Product: digital content not supplied on a tangible medium, including software licences, activation codes, product keys, download links, digital instructions and related digital content.
Licence Key: a unique code or other digital means used to activate or obtain the right to use software or other digital content.
Publisher: the manufacturer, rights holder or third-party provider of the software or digital content, such as Microsoft or another software provider.
Product Page: the web page describing a Digital Product’s features, compatibility, licence duration, device count, region, activation type and any product-specific conditions.
Contract: the distance contract concluded between Licentro and the Customer.
Durable Medium: a medium, including email, that allows information to be stored and accessed later in an unchanged form.

Article 2 – Trader identity and contact details

Licentro’s business details are:

Trading name: Licentro
Registered and correspondence address: Van Heuven Goedhartlaan 245, 1181 KM Amstelveen, the Netherlands
Dutch Chamber of Commerce number: 77856422
VAT identification number: NL003250097B35
Email: info@licentro.net
Telephone: [INSERT TELEPHONE NUMBER]
Website: https://licentro.net

For questions about an order, activation or complaint, the Customer may contact info@licentro.net. Where possible, the Customer should include the order number.
Customers should never send passwords, two-factor authentication codes or full payment card details by email.

Article 3 – Scope and application

These Terms and Conditions apply to every offer made by Licentro and every Contract concluded through licentro.net or another sales channel operated by Licentro.
Before the Contract is concluded, these Terms are made available in a form that the Customer can save. The applicable version will be confirmed with or immediately after the order on a Durable Medium.
Product information and expressly agreed product-specific conditions form part of the Contract.
If product-specific conditions conflict with these Terms, the more specific condition will prevail, provided that it does not reduce any mandatory Consumer rights.
Nothing in these Terms limits rights granted to a Consumer by mandatory Dutch or applicable European consumer law.

Article 4 – Offers and product information

Unless expressly stated otherwise, Licentro supplies Digital Products only. No physical box, DVD, USB drive, Certificate of Authenticity or other tangible medium will be shipped.
Where relevant, the Product Page will state:

The product edition and version;
The supported operating system;
The required system architecture;
The supported language and region;
The licence duration;
The permitted number of devices or users;
The activation method;
Whether account binding is required;
The relevant system requirements;
Whether the licence is new or previously used; and
Any other material restrictions or conditions.

Product images are illustrative. The written specifications on the Product Page determine the essential characteristics of the Digital Product.
Obvious writing, pricing or system errors do not bind Licentro where an average Customer should reasonably have understood that an error had occurred. If Licentro does not fulfil an order for this reason, any amount already paid will be refunded without undue delay.
Unless the Product Page says otherwise, the words “permanent”, “perpetual” or “lifetime” mean that no recurring subscription fee is payable for the right to use the purchased software version.
“Permanent”, “perpetual” or “lifetime” does not promise unlimited technical support, future major software versions, new features or compatibility with future unsupported operating systems. Statutory rights relating to a lack of conformity remain unaffected.
Where a Digital Product is sold as part of a bundle, the included components will be listed on the Product Page. A problem affecting one component will be handled under Article 11.

Article 5 – Formation of the Contract

Before placing an order, the Customer must check the selected product edition, operating system, region, device count, licence duration, contact details and total price.
The Contract is formed when the Customer:

Places the order using a button that clearly indicates an obligation to pay;
Satisfies the stated checkout conditions; and
Receives Licentro’s electronic order confirmation.

The order confirmation will contain or provide in a storable form:

The Digital Products purchased;
The total price;
The applicable Terms and Conditions; and
Where applicable, confirmation of the Customer’s express consent to immediate digital supply and acknowledgement of the resulting loss of the right of withdrawal.

Before supply, Licentro may reject or cancel an order on objective grounds, including:

Product unavailability;
An obvious pricing or product error;
An unsuccessful or reversed payment;
Legal trade, sanctions or export restrictions; or
Specific and reasonable fraud indicators.

If an order is cancelled without the Digital Product being supplied, the amount received will be refunded without undue delay.
The Customer must have the legal capacity to enter into the Contract. A minor may place an order only with the permission of their legal representative.

Article 6 – Prices and payment

Consumer prices include applicable VAT and other unavoidable charges unless clearly stated otherwise before payment.
Any price difference resulting from the Customer’s billing country or the applicable VAT rate will be shown before the order is completed.
The Customer must pay using a payment method offered during checkout. Payment is due when the order is placed unless otherwise agreed in writing.
Licentro may use third-party payment service providers. Their technical payment conditions may apply to the processing of the payment but do not limit Licentro’s obligations towards the Customer.
For late payment by a Business Customer, statutory commercial interest and reasonable collection costs may be charged.
Collection costs may only be charged to a Consumer after the legally required free payment reminder and payment period have expired.

Article 7 – Digital supply

Following successful payment, Licentro supplies the Digital Product by email, order confirmation, download link or Customer account.
Digital supply will normally take place within a few minutes unless:

The Product Page states another delivery period;
The payment has not been completed;
A technical outage occurs; or
A review under Article 14 is reasonably required.

A Digital Product is considered supplied when the Customer can access the Licence Key, download link or other agreed digital content and no further action by Licentro is required to provide that access.
The Customer must provide a correct email address and check the spam or junk folder.
An incorrect email address may delay delivery. After being notified, Licentro will provide reasonable assistance to connect the order to the correct email address.
If Licentro does not supply the Digital Product within the agreed period, the Customer may give Licentro a reasonable additional period to complete supply.
A Consumer may terminate the Contract without providing an additional period where:

Licentro has refused to supply; or
Delivery at the agreed time was essential and Licentro was informed of this before the Contract was concluded.

Following valid termination for non-delivery, Licentro will refund the relevant amount without undue delay.
Customers are advised to check and activate the Licence Key within a reasonable period. A later report does not reduce a Consumer’s mandatory statutory rights, although it may make technical investigation more difficult.

Article 8 – Customer responsibilities and compatibility

Before purchasing, the Customer must check that the Digital Product is suitable for the intended device, operating system, edition, architecture, language, region and use.
Licentro remains responsible for the accuracy of the compatibility and product information clearly stated on the Product Page.
The Customer must:

Follow reasonable installation and activation instructions;
Use the Digital Product lawfully;
Keep the Licence Key secure;
Protect their accounts and devices; and
Make appropriate backups before installing or changing software.

An edition, region or platform incorrectly selected by the Customer is not a lack of conformity where the relevant characteristic was clearly stated before purchase.
Following valid immediate digital supply, a Customer’s change of mind or incorrect selection does not create a right of withdrawal where Article 10 has been satisfied.
Licentro may offer a goodwill exchange for an unused Licence Key but is not legally required to do so unless the Digital Product supplied was incorrect or otherwise not in conformity.
The Customer must not:

Publish or disclose a Licence Key without authority;
Manipulate or attempt to reproduce a Licence Key;
Use the Licence Key for more devices, users or activations than permitted;
Circumvent technical licence restrictions; or
Use the Digital Product for unlawful purposes.

Remote support is provided only under a separate and express arrangement. Licentro will never require a Customer to provide an account password or two-factor authentication code.

Article 9 – Licence and intellectual property

Purchasing a Digital Product does not transfer copyright or other intellectual property rights in the software.
The Customer receives the right of use described on the Product Page and the Licence Key or access required to exercise that right.
Use of the software may also be subject to valid end-user licence terms of the Publisher. Where relevant to the purchasing decision, such terms or restrictions will be identified on or through the Product Page.
Publisher terms do not limit Licentro’s statutory obligations as the seller of the Digital Product.
Where a product is offered as a previously used or second-hand licence, Licentro will state this on the Product Page. The Customer retains the same mandatory Consumer rights concerning supply and conformity.
Third-party trade marks, product names and logos remain the property of their respective owners.
The use of third-party names or logos to identify compatible products does not imply that Licentro is affiliated with or endorsed by that rights holder unless expressly stated.
Content on licentro.net and instructions created by Licentro may not be commercially copied or distributed without permission. The Customer may save and print instructions supplied with an order for their own permitted use.

Article 10 – Right of withdrawal and immediate digital supply

A Consumer purchasing digital content not supplied on a tangible medium generally has fourteen days, starting on the day after the Contract is concluded, to withdraw from the Contract without giving a reason.
Licentro will supply a Digital Product immediately during this withdrawal period only where the Consumer has:

Given prior express consent for supply to begin before the withdrawal period has expired; and
Acknowledged that the right of withdrawal will be lost once digital supply begins.

Licentro will confirm the Consumer’s express consent and acknowledgement on a Durable Medium, normally in the order confirmation email.
Where all legal conditions have been satisfied, the Consumer loses the right of withdrawal once Licentro begins the agreed digital supply.
A clause contained only in these Terms, a pre-ticked box or presumed consent is not sufficient to waive the right of withdrawal.
If the legally required consent, acknowledgement or confirmation was not validly obtained, the Consumer retains the statutory right of withdrawal.
Where required by law, Licentro will not charge the Consumer for digital content supplied during the withdrawal period without valid consent.
For a separate service that begins during the withdrawal period, Licentro will obtain an express request where required.
The right of withdrawal for a service is lost only after full performance where the Consumer agreed to early performance and acknowledged that the right would be lost after full performance.
If the Consumer withdraws from a service before full performance, a proportionate amount may be payable where permitted by law and disclosed before the Contract was concluded.
The Consumer may cancel the order while digital supply has not yet begun.
Withdrawal may be exercised by emailing info@licentro.net Any unequivocal statement expressing the decision to withdraw is sufficient.
Following a valid withdrawal, Licentro will refund the amount received without undue delay and no later than fourteen days after receiving the withdrawal statement.
The refund will be made using the original payment method unless the Consumer agrees to another method that does not create additional costs.
After withdrawal, the Consumer must stop using the digital content and must not make it available to third parties.
The loss of the right of withdrawal following immediate digital supply does not affect statutory remedies for a Licence Key that is not supplied, invalid, incorrect or otherwise not in conformity.

Article 11 – Conformity, statutory guarantee and remedies

Licentro warrants that, at the time of supply, the Digital Product conforms to:

The Contract;
The Product Page;
The stated licence scope;
The stated edition, region and duration; and
The reasonable expectations created by the product description.

This includes supplying a usable Licence Key, provided that the activation issue was not caused exclusively by an incompatible or improperly configured digital environment belonging to the Customer.
The Consumer is entitled to updates and information required by law to maintain conformity.
For a fixed software version supplied in a single act, the right to legally required updates does not automatically include future major versions or new features.
If an activation or conformity issue occurs, the Customer should contact info@licentro.net and provide reasonably available information, including:

The order number;
The exact error message;
A screenshot without sensitive information;
The relevant software version; and
The relevant device and operating system.

Licentro must first be given a reasonable opportunity, where permitted by law, to bring the Digital Product into conformity free of charge and without significant inconvenience.
Licentro may bring the Digital Product into conformity by providing technical support, corrected instructions or an equivalent replacement Licence Key.
The Consumer is entitled to a proportionate price reduction or termination and reimbursement where:

Repair or replacement is impossible or disproportionate;
Licentro refuses to bring the Digital Product into conformity;
Licentro fails to do so within a reasonable period;
The solution causes significant inconvenience;
The lack of conformity recurs; or
The lack of conformity is sufficiently serious to justify an immediate remedy.

The applicable statutory rules determine which remedy is available.
Any manufacturer’s warranty, Activation Guarantee, Reinstall Guarantee or other commercial guarantee is additional to and does not limit statutory rights.

Article 12 – Activation Guarantee and Reinstall Guarantee

Where an Activation Guarantee is offered on the Product Page, Licentro guarantees that the supplied Licence Key can be used for a correct initial installation and activation within the stated licence scope.
For a demonstrably invalid Licence Key, Licentro will provide technical support, replacement or the applicable statutory remedy.
A paid Reinstall Guarantee applies only where it is included in the order confirmation.
The following details will be stated on the Product Page or in the order confirmation:

The duration of the Reinstall Guarantee;
The covered product;
The covered device or devices;
The number of covered reinstallations, where limited; and
Any additional coverage restrictions.

The guarantee period starts on the original delivery date unless expressly stated otherwise.
A claim must be made by the original Customer and must include the order number and reasonable information about the reinstallation or device problem.
Coverage remains limited to the same Digital Product and licence scope originally purchased.
Unless expressly promised otherwise, a Reinstall Guarantee does not cover:

Moving to another product edition;
Moving to an unsupported operating system;
Using the product in another region;
Unauthorised transfer or multiple use;
Intentional misuse;
Loss of account details controlled by the Customer; or
A Publisher account block resulting from a breach of valid Publisher terms.

If Licentro cannot perform the commercial Reinstall Guarantee, Licentro will offer an equivalent solution or refund the price paid specifically for the guarantee.
Refunding the price of the Reinstall Guarantee does not limit any broader statutory claim relating to a lack of conformity in the original Digital Product.

Article 13 – Support and complaints

Questions and complaints may be submitted to info@licentro.net.
The Customer should include:

A clear description of the issue;
The order number;
The exact activation error, where applicable; and
Relevant non-sensitive evidence.

Licentro will acknowledge or answer a complaint within fourteen days of receipt.
If more time is required, the Customer will receive an acknowledgement within that period together with an indication of the expected handling time.
Licentro and the Customer will cooperate reasonably in investigating and resolving the issue.
Licentro will not request more personal information than reasonably necessary and will not require a waiver of statutory rights as a condition of support.
Consumers may obtain information about Dutch consumer rights from ACM ConsuWijzer.
For cross-border disputes within the EU or EEA, Consumers may seek advice from the European Consumer Centre in their country of residence.
These references do not require Licentro to participate in a particular alternative dispute resolution procedure unless required by law or a separate membership.

Article 14 – Fraud prevention and misuse

Licentro may temporarily hold an order where objective signals indicate:

Payment fraud;
Identity misuse;
Automated or promotional abuse;
Sanctions or export restrictions; or
An unusual risk of unauthorised resale.

Licentro may request limited and proportionate verification to investigate the relevant risk.
Verification information will be processed only for the purpose and period permitted by the privacy policy and applicable law.
If verification does not reasonably remove the risk, Licentro may reject or cancel the order.
If no Digital Product has been supplied, the amount received will be refunded without undue delay unless the law requires a temporary hold.
False claims, manipulated evidence, duplicate use of replacement keys or deliberate unauthorised use may result in refusal of a non-statutory guarantee or future orders.
Mandatory Consumer rights and legitimate recourse to a payment provider remain unaffected.

Article 15 – Privacy and security

Licentro processes personal data in accordance with the privacy policy published on licentro.net and applicable data protection law.
The privacy policy is separate from these Terms and Conditions.
Personal data may be processed for:

Processing and supplying orders;
Customer service;
Accounting and statutory record keeping;
Payment processing;
Security; and
Fraud prevention.

Where necessary, personal data may be shared with payment, hosting, email or licence providers involved in performing the Contract.
The Customer is responsible for securing their email account and Customer account.
Suspected unauthorised access or misuse must be reported to Licentro as soon as reasonably possible.

Article 16 – Liability

Licentro’s liability towards Consumers is not excluded or limited where mandatory law does not permit such exclusion or limitation.
Licentro is responsible for loss that is a reasonably foreseeable result of an attributable failure to perform the Contract.
Licentro is not responsible for an issue caused exclusively by:

Incorrect or incomplete information supplied by the Customer;
A clearly incompatible digital environment;
Unauthorised or unlawful use;
Modifications made by the Customer or a third party; or
A temporary Publisher or activation platform outage outside Licentro’s reasonable control.

The previous paragraph does not affect Licentro’s obligation to supply a conforming Digital Product and provide applicable statutory remedies.
Before installing or changing software, the Customer must make an appropriate backup.
Licentro is not responsible for avoidable data loss resulting from the absence of a backup, except where the loss was caused by Licentro’s intent, gross negligence or another cause that cannot legally be excluded.
For Business Customers, Licentro’s liability for direct loss is limited to the amount paid under the affected Contract or the amount paid by its liability insurer for the relevant event, if higher.
Liability towards Business Customers for indirect or consequential loss, lost profit, lost savings, loss of goodwill and business interruption is excluded.
No limitation of liability applies to:

Intent or deliberate recklessness by Licentro’s management;
Death or personal injury for which Licentro is liable;
Fraud; or
Liability that cannot legally be limited or excluded.

Article 17 – Force majeure

Force majeure means an event outside Licentro’s reasonable control that temporarily or permanently prevents performance.
Force majeure may include:

A large-scale network or power outage;
Failure of a payment or activation platform;
A cyberattack;
A government measure;
A sanction or trade restriction;
A natural disaster; or
Failure of an essential supplier.

The affected obligation is suspended for the duration of the force majeure event.
Licentro will inform the Customer as soon as reasonably possible and take reasonable measures to limit the consequences.
If supply becomes permanently impossible or cannot take place within a reasonable period, the Customer may terminate the affected part of the Contract.
The Customer will receive a refund for any part that was not supplied.
Mandatory Consumer rights remain unaffected.

Article 18 – Changes to these Terms

For a one-off order, the version accepted when the Contract was concluded applies. Later amendments do not apply retroactively.
Licentro may amend these Terms for future Contracts.
Material amendments affecting an ongoing service or commercial guarantee will be communicated in advance on a Durable Medium.
An amendment will not reduce existing statutory rights or commercial rights already promised to the Customer.

Article 19 – Governing law and disputes

The Contract is governed by Dutch law.
This choice of law does not deprive a Consumer of protection provided by mandatory rules that would apply without this choice.
This includes mandatory consumer protection rules of the country where the Consumer habitually resides where Licentro directs its commercial activities to that country.
The parties will first attempt to resolve disputes amicably.
A Consumer retains the right to bring proceedings before any court having jurisdiction under applicable law.
Where European jurisdiction rules apply, the Consumer may bring proceedings before the courts for the place where the Consumer is domiciled.
Disputes with a Business Customer will, where legally permitted, be submitted exclusively to the competent court in the Amsterdam District.
Where these Terms are offered in more than one language, the version displayed to and accepted by the Customer during checkout applies.
A translation will not be interpreted in a manner that limits mandatory Consumer rights.

Article 20 – Final provisions

If any provision is wholly or partly invalid or unenforceable, the remaining provisions remain in force.
The invalid provision will be disapplied only to the extent necessary or replaced by a valid provision that most closely achieves its intended purpose without infringing mandatory law.
Failure by Licentro or the Customer to exercise a right immediately does not constitute a waiver of that right.
These Terms and Conditions are Version 1.0 and were last updated on 6 August 2026.